Our policy is ” No refunds, returns or exchanges on any “special order” items. “Special Order” items are any item that is not an Inspiration Floors & Windows regularly stocked item. No returns, exchanges or refunds on carpet or sheet vinyl in stock or “Special Order”. Return of Inspiration Floors & Windows Stocked Items must be within 30 days from date of purchase and returned in full unopened cartons only. Please call your sales associate before returning any items to receive a return authorization and setup a return appointment.
All products are covered by a manufacturer’s warranty for defects in quality, workmanship and wear. If there is an issue with your product, please call your sales associate so they can notify the manufacturer.